Ordering FAQ


I checked out as a guest. Where can I check the status of my order?

If you did not create a customer account during checkout, there will be no record of your order that you can access, even if you create an account later. Contact us to check order status. Whether you checked out as a guest or not, you will still get an email with your order confirmation and an email with tracking info when your order ships.


When will my order ship?

Orders are processed within 2 business days and usually arrive within 5 days from the date it is processed.  If you created an account you will be provided a tracking number for your shipment.  You may also send us a message from the website or an email for an update on your order.


My shipment does not track in the UPS system. Did it ship?

Yes, your item will have shipped when you were emailed with the tracking info. In some cases the shipper may not scan it when it is picked up, but they will always scan it when it reaches the first delivery ‘hub’ near you or gets delivered; in these cases, it is not always traceable right away.


I entered the wrong zip code and now my order shows that it is being returned to sender, can you re-ship it to me when you get it?

We can, but you will have to pay for shipping again, because the mail carriers consider these shipments as complete. We will notify you when we receive the undelivered package back and you will have 3 days to provide a new shipping address and complete payment of the second shipping which will be invoiced to you.

Get more answers to your shipping questions here.


ORDERING


What forms of payment do you accept?

We accept PayPal payments as well as MasterCard, Visa, Discover, AmeX credit, Diners Club, debit cards (including gift and prepaid) and Apple pay through the secure trusted site Stripe. Stripe handles billions of dollars every year for forward-thinking businesses around the world.  Click here to learn more about Stripe.


When will you charge my card?

Your card will be charged at the time that you place your order. You may cancel your order for a full refund up until the time that it ships. After that time, you can return it unused and undamaged within 15 days for a full refund less shipping.


Can I add to an order once it’s been submitted?

In general, orders are processed very quickly. If you complete a second purchase on the same day and notify us by email that day, we will combine the orders and ensure you are credited back any overage in actual shipping costs.  Shipping addresses must be the same.  Please contact us same day for this guarantee!


I found one of your coupon codes online but it’s not working.

We ensure our prices are the lowest offered right up front and coupons are rarely used, except for clearing of discontinued stock or during special events.  We do not work with any coupon websites. Our codes are offered for limited time, to our fans and customers directly from the WebTenDesigns.com website, social media pages or an email.  If you have a code which doesn’t work, it is an old, expired or invalid code.


Why am I having trouble creating an account and/or submitting an order?

To create an account or place an order on our site, your browser must be set to accept cookies. A cookie lets us recognize you the next time you fill out an order on our site. To prevent your personal information from being read by other web sites, our cookie is a unique, encrypted string that contains no personal information. You may purge our cookie from your browser at any time. However, you will have to receive a new cookie if you wish to place an order through our web site. We use cookies only as an aid to process your order to help you in the checkout process.


Do I Have to Pay Sales Tax?

Yes, if your shipping address is in the state of Georgia, you are required by law to pay 7% tax on your purchases.


Price Errors

We are human. Sometimes we make mistakes. If we make a mistake with a product price, and you order the item at that price, we will notify you immediately when we spot the error. You will have the option to cancel your order for a full refund, or pay the correct item price. No contract of sale exists until we ship your order. We will hold your order until we hear from you about how you want to proceed, and if we are unable to reach you then your order will be cancelled and refunded. Please exercise reasonable judgment if you spot a price error, and get in touch with us if you need to clarify anything.


SECURITY


Is my order secure?

We are committed to providing a safe and secure shopping environment for our customers. We consider the online security of your payment and personal information to be a top priority. We are dedicated to assuring that:

  • All payment information, including credit card number, name, address, etc. is encrypted via Secure Socket Layout (SSL) during order checkout. SSL is industry standard technology that ensures that all information sent to us remains private and cannot be read by any third parties during transmission.
  • All credit card information is processed via a secure payment gateway which protects all personal information. After your order is placed, our system does NOT store your card information. For more information on how we keep your personal information safe, please review our Privacy Policy.
  • Notice the green address bar or lock on every single page of the site. That’s your assurance that information shared with the site is encrypted and secure.

Is my personal information secure?

We respect consumer privacy and work to safeguard your personal information, while complying with all United States Federal and State laws and regulations. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner. For additional details, please see our Privacy Policy.


CONTACT US


How can I contact Customer Service for information regarding orders or products?

You may send a message through our website or send us an email by pressing the email @ icon at the bottom of every page.