Returns

Enjoy peace of mind with our no questions asked 15-day return period. 

RETURN PERIOD

We want you to be completely satisfied with your purchase. We accept returns within 15 days of the delivery date, with some restrictions for specific items. Any items with restricted return periods will be clearly indicated in the product description .

Please examine the outer box and all contents of your order immediately upon receipt, for any signs of incorrect item(s) or shipper/damaged goods.

RETURN ADDRESS

We ship products from a variety of locations. The return address will vary, depending on the item being returned. Please contact us, preferably by email, so that we can provide you the correct address for your item(s). We will respond within 1 business day.

Email:  Sales@WebTenDesigns.com

RETURN PAPERWORK

For faster return processing, a return form should accompany every return. Returns submitted without a return form may cause a processing delay.  We will send you a link to the form when we provide you the return address. You can also download the form here:

DOWNLOAD RETURN FORM

 

 

 

 

SHIPPING 

We do not refund original shipping costs. We do not cover return shipping costs.

Please use any shipping method you choose to return your item to us. Please use a shipping method with tracking, so that you have a record of your shipment. Insurance is not required, but is recommended.

REFUND/EXCHANGE

You may return eligible items for a refund or an exchange.

Refund – we refund the product paid price minus original shipping fees on returns.

Exchange – we will gladly exchange your return for a different color/size or a different product. We will ship your exchange item for free. If the exchange item costs more, we will charge the difference to the card used for the purchase. If it costs less, we will refund the difference. We will ship one exchange per order free of charge. You are allowed one exchange per item purchased. Please allow 2-3 business days after return delivery for exchange processing. We will email you when your exchange order ships.

RETURN REQUIREMENTS

  • All returned items must be in the condition that they were in when you received them. Apparel must be unworn, unwashed, and have all tags attached. Non-Apparel items must be unopened and unused.  Our handbags arrive with all hardware (zippers, chains, buckles, etc.) tissue wrapped and must be returned with the hardware wrapping in place.
  • Items must be returned with product packaging and with all relevant documentation/instructions, parts etc. enclosed.
  • If we sent you any free promotional items with your order, these must also be returned.
  • Package must be postmarked within 15 days of the delivery date.
  • After we receive your package, we will process your return within 3 business days. You will receive a confirmation email.

Because of the nature of many of the items we sell, eg. holsters that are worn on the body, our returns department thoroughly inspects each product that is returned. We reserve the right to refuse returns if there is evidence that items have been worn or washed, if there is obvious wear and tear, if there are marks, stains or odors on the items (eg. deodorant, fragrance or smoke). We will ship back to you any item returned in a condition that doesn’t allow the item to be resold to another customer.

If the protective or original packaging has been defaced in any manner or is absent upon return, or if related parts, inserts and/or instruction pamphlets are absent, processing of your return will be delayed until we can obtain replacement packaging and parts from manufacturers – any associated costs for replacement packaging will be deducted from your refund. Please check your item before you ship it back to ensure that it is in new, resalable condition.

DEFECTIVE ITEMS

Occasionally, it happens. If there’s something wrong with the item you received or if we made a mistake, please let us know so that we can arrange for special handling of your return. In the case of a defect, we ask that you email us with photos. This will help us better understand and address the issue. We will arrange for return shipping of the defective item and we’ll take care of a replacement or a refund. We want you to love your item(s) and we will do whatever it takes to resolve any issues.


If you are unsure about any part of the returns process, please contact us and we will determine the best course of action.

We want you to be able to shop with peace of mind!